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FAQ

  • FAQ Casino

Roulette

Blackjack

In this mode, players bet against the dealer and win the hand that is closest to the value of 21 points.

Initially we are dealt two cards and depending on the score of these two we decide what the most appropriate action is.

If you receive an Ace and a card with a value of 10 you get Blackjack and win 3:2 on your bet.

When your hand and the croupiers hand tie, you are refunded the original bet.

Poker Video

Video Poker is played against the dealer. The goal is to obtain a poker hand of five cards containing at least two pair, or better, a Natural Royal Flush. For more information, see "AWARDS" below.You make a bet and the machine gives you five cards. You then choose the cards to hold and discard the others. The cards you discard are replaced, leaving the final hand. Earnings will depend on the ranking of your hand.In the game of Video Poker you can bet from one to five chips. Once your game is over you can recover your chips and exchange them for cash.

There are two types of Video poker games:

No Wild Card: In Video Poker games where no wild cards are used, a deck of 25 cards is used and no card acts as a wild card. Each card has the exact value shown on the card.

W/ Wild Card:There are two types of Video Poker games with Wild Card:

Game with a deck of 52 cards where a certain value of a card acts as a wild card. The most famous game of this kind is Deuces Wild (deuces are wild cards), where deuces act as wild cards in this video poker game.

Games with a deck of 52 cards with 1 wild card or 2 wild cards. Video Poker games that use wild cards are called Joker Poker when 52 cards + 1 wild card are used, and Double Joker Poker when 52 cards + 2 wild cards are used in the game.

Charecteristics

  • All suits (hearts, spades, clubs and diamonds) have equal value.
  • It is played with a single deck of 52 cards and two wild cards.
  • The wild card substitutes any other card to obtain the biggest amount possible.
  • The cards are shuffled at the start of each game.
  • The minimum bet is $0.1 USD and the maximum is $500 USD.

Slot

The objective of this game is to get three symbols or similar figures in the front of the machine.

Basics to understand and master the game of slots

  • Depending on the type of machine, the player must select a specific initial value of tokens or coins to play.
  • To start the slot machine the player must press the "spin" button (or toggle button, in the case of traditional machines).
  • The player can choose the value of the bet to make increasing or decreasing the values shown in the top and bottom of the screen.
  • The "Bet One" and "Bet Max" buttons allow, respectively, increasing bets by 1 or making a bet using all available coins.
  • The maximum amount can be 3 to 5 tokens.
  • Some slot machines have a “multiplier" function, allowing players to bet with several coins or tokens to achieve more significant gains. Indeed, each coin played, in case of victory, multiplies profits.
  • Slot machines have one or more pay lines, which are lines drawn across the reels to identify a figure.
  • Players can choose the number of paylines with which they want to play with a maximum of 9.
  • Players can benefit from free spins or mini games, depending on the bonuses earned during the game.
  • Deposts

Deposits

We have two methods of depositing, which are Credit/ Debit and Bitcoin.

  • Credit/ Debit: Visa and MasterCard are our prominent payment processors for credit cards.
  • Bitcoin: We Accept Bitcoins as a type of deposit method. You can always use any Bitcoin Wallets for Bitcoin transactions.

Step 1: Choose either MasterCard or Visa from the 'Credit / Debit Cards' selection.

Step 2: In the first line of 'Card Payment Details,' type in the full name as it appears on the card and account holder.

Step 3: In the second line, type in the complete card number. Do not include dashes nor spaces.

Step 4: In the third line, type in the CVV number. This number is the 3-digit number located on the back of your card. These three digits authenticate your card and protect you from possible fraud.

Step 5: Use the two drop-downs to select the expiration date of the card.

Step 6: Type in the amount you would like to deposit. The minimum amount for a Credit/ Debit deposit is $35.00. The maximum amount is $1,000.

Step 7: Please confirm or add a billing address in the next section before processing the transaction.

Step 8: Click on 'Proceed' to make your deposit.

Bitcoin is an international cryptocurrency primarily used for online transactions. You exchange your standard currency, example dollars, for Bitcoin currency and use them to make transactions. It is a safe and fast way to transfer funds.

The first thing you'll need in order to use Bitcoin is a Bitcoin wallet. A Bitcoin wallet is an online account that allows you to send and receive Bitcoins. There are many Bitcoin wallets you can choose from, but if you're just starting out we recommend sites like Coinbase.com, Coinmama.com, or Paxful.com. Fees and restrictions differ depending on the website you choose for your wallet.

Once you have your Bitcoin wallet set up, you can proceed to exchange money for Bitcoins. You can purchase Bitcoin from many different websites that offer it, such as Blockchain.info.

When you have Bitcoin credit in your wallet and are ready to deposit with us. Simply choose the Bitcoin option under deposits and copy/ paste our Bitcoin Address onto your transaction ready wallet once prompted.

  • The card could be blocked for international transactions
  • If it is a pre-paid card it may be restricted to domestic use only
  • Card may be flagged due to fraudulent activity (stolen, blacklisted, etc.)
  • Insufficient funds
  • Invalid card information
  • The wrong cryptocurrency was chosen (we only use the common Bitcoin currency)
  • Transaction timeout reached. This can be due to a few reasons: Bitcoin address expired, Bitcoin address transaction stuck, or the Bitcoin address is incorrect.

Once you have made your deposit the 'Transaction Information' page is prompted as your confirmation. Under the 'Total amount entered' you will see a space where you can enter your bonus code as shown blow.

Simply enter the valid bonus code and click 'check' to apply. Visit our promotions page from the home page to see all of our promotions!

  • Withdrawals

Withdrawals

We have three methods of paying out to our customers: Bitcoin, Bank Checks, and Bank Wire.

A transaction with a Bitcoin payout works the same way as a Bitcoin deposit. Once we have your Bitcoin address (which is generated from your Bitcoin wallet) we can simply transfer your funds to your wallet. You can then either use that Bitcoin credit for future transaction or sell them on a Bitcoin exchanger (like Blockchain.info) for regular currency like dollars.

  • Bitcoin limits and restrictions are:
  • Min: $50, Max: 1,000 and No Fees are applied!
  • Payouts using Bitcoin usually take 48 - 72 hours to be approved and processed. Once process, it can take 4 - 7 business days to reach your wallet.

Bank Checks limits and restrictions are:

Min: $200, Max: $1500 and has a $40 Fee.

Checks may involve bank processing expenses and overnight fees. Due to this, the minimum amount for withdrawal is $100. Because these checks are sent securely by courier, they will not be delivered to P.O. boxes.

Payouts take 48 - 72 hours to be approved and processed. Checks will arrive in 7 - 10 business days after processing, and are sent only to the address we have on file for your account.

Bank Wire limits and restrictions are:

Min $500, Max: $2000 and has a $40 Fee.

The minimum allowed for withdrawal through Wire Transfer is $500. The fee attached to this process is deducted from the withdrawn amount.

Payouts take 48 - 72 hours to be approved and processed. Bank wires can take 7 - 10 business days to reach your bank account after processing.

Special requirements for wire transfer withdrawals may apply. Please contact your casino host for details and information on being paid by wire.

Some information is required from you before a withdrawal can be requested.

If you have been depositing via Credit Card or Debit Card we will need:

  • Copy of the completed Credit Card Authorization Form (click on the link below to print out the form). Get Credit Card Agreement Form
  • Copy of your identification card, passport or driver's license. (Front and back of Driver's License)
  • Copy of Utility Bill to verify Mailing Address.
  • Copy of Debit or Credit Card used to make your deposit. (Front and Back)

If you have been depositing via Bitcoin ONLY then we will only need:

  • Copy of your identification card, passport or driver's license. (Front and back of Driver's License)
  • Copy of Utility Bill to verify Mailing Address.

Players are permitted one payout per week at a maximum of $2,000 per time frames period.

Phone Numbers
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Whatever your question may be, our friendly and knowledgeable Customer Support Team will be glad to help.

Hallmark Casino support is always available to you 24 hours a day, 7 days a week, via Phone, Live Chat, or Email.

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